Frequently Asked Questions
How do I start shopping with you?
Just create an account, enter some basic details and a chosen password and you are ready to go.
What are your opening hours?
This website can take orders 24 hours a day.
Office hours are 9:00am to 5.00pm Monday to Friday. Emails can be forwarded to [email protected] and we will provide a response within 24 hours. Contact can be made by phone on: 0438058212
Do you have a price promise
Yes. We strive to keep our prices competitive.
Can anyone buy from your shop?
Yes. However, at this time we only provide service within Australia.
Please help, I have forgotten my password
Firstly, use the "forgotten password" link on the account logon screen. An e-mail will be sent automatically containing a new password. Cut and paste this when you next try and log-in. Please do not forget to reset your password once you are logged on.
I would like to sell your products on-line, is this a problem?
We are happy to supply on-line traders.
I sell on-line, may I link to your pictures?
Whilst we are happy for you to use our photographs, please take a copy and link them via your webserver, not linking directly to our photographs.
Do you have a minimum order quantity?
No. However please be aware of the shipping costs.
How does the order/payment/delivery process work?
On order placement you will receive an automatic email acknowledgement of "Pending" status.
We then pick and pack your order. Once payment is received we will ship your order.
*Please note that we pick every order prior to payment being received, therefore orders placed at night or over the weekend will not change from "Pending" to "Order Shipped" until we have picked the order the next working day.*
How can I pay?
We accept visa and mastercard payments, Paypal, Bank Transfer, ZipPay, Cash on pick up and also Credit Card via Paypal services. An echeque through paypal can take a few days to authorise, therefore please take this into account. An order will not be dispatch until the funds have reached our account.
For orders placed on Fridays, Saturdays and Sundays, processing commences the following Monday. We aim to despatch these orders on that Monday for delivery Tuesday. However, please note that during periods of very high demand it may not be possible for all orders to leave us on the Monday for next day delivery and you may have to wait an extra 24 hours for the despatch of your goods. You will be emailed once your order is dispatched so you are aware of when to expect delivery.
Your order status on payment moves to "Paid: Awaiting Courier/Postal" and you will receive a payment confirmation email, and information on the expected delivery time and date.
We will then ship your goods and update the status to "Paid Delivered" once dispatched.
What is the price I see next to each item?
The price indicated is always for a single item, not for a pack.
*Prices are in Australian Dollars and we will always invoice in AUD.
Approximate Size Guide Clothing (age is a guideline only)
|Age||Weight (kg)||Weight (lb)||Height||Size|
|0-3 months||6.5kg||14.5lb||62cm||Size 000|
|3-6 months||8kg||17.5lb||68cm||Size 00|
|6-9 months||9kg||19.8lb||74cm||Size 0|
|9-12 months||10.5kg||23lb||80cm||Size 1|
|12-18 months||12kg||25.5lb||86cm||Size 1-2|
|18-24 months||15kg||30lb||92cm||Size 2|
What brands do you carry?
We stock from many different manufacturers brands.
Do you have a paper catalogue?
No. Due to the high turnaround of our stock we found that a paper catalogue is out of date before it is even printed.
Is there anyone at the end of the phone to help me?
We are a family run business so everyone you speak to will be able to answer your queries. We are contactable on the phone between 10:00am and 3:00pm Monday to Friday.
What if my order is very small, can you adjust your shipping costs?
As a small business we do not offer this service through Australian Post due to the additional costs of time spent travelling, queuing and parking charges. I will attempt in all cases to use the most cost effective postal bag possible.
What is the RRP of your goods?
All items are for the independent retail market therefore you choose the price to sell.
How do you determine your prices?
We are a small family business, trading independently so are not dictated to by our manufacturers. By keeping our overheads to a minimum, we endeavour to pass on value for money to our customers. You can find more details about us by reading our profile.
Do you offer Click and Collect?
Yes we offer click and collect. Location for pick ups is Brookfield Victoria 3338. Once an order is placed, we will contact you to finalise a day and time for collection.
Please contact us if you require further information.