You will be contacted within one business day to confirm the details and agree to the order including any modifications that are required due to changes in stock and/or pricing. Most orders are dealt with the same working day.
Customers are required to pay in full prior to delivery. Please note prices are in Australian Dollars.
Orders will normally be shipped within two business day of confirmation of payment on the order.
Delivery charge is based on a flat rate of $12.95 or $17.95 for express post.
The prices are kept as low as possible so our customers can gain the biggest savings.
For delivery outside the Australia, you may be required to pay an import tax or duty upon delivery. In some countries, the customer is responsible for paying any taxes or duties or customs clearance fees, and meeting any other import requirements imposed by the customs agency in their country. At the moment we do not ship outside of Australia.
If the recipient refuses to pay required import taxes/duties, the customs agency may prevent delivery and return or destroy the package, in which case the customer will not receive a full refund and may receive no refund based on the following:
1) For international orders denied entry or delivery by customs for any reason (including failure of the recipient to pay import duties/taxes) or refused by the recipient, the customer will not be refunded for the original shipping charge or for any charges assessed by the courier for return shipment to us. As such, no refund will be issued if the cost of return shipment exceeds the value of the product. If the value of the product exceeds the cost of return shipment, a partial refund for the difference will be issued once the product is returned.
2) If the customs agency destroys the package due to the recipient's failure to accept delivery or pay the required import duties/taxes, the value of the merchandise will also not be refunded to the customer. In this case, no refund will be issued.
PLEASE CHECK YOUR CONTENTS IMMEDIATELY UPON RECEIPT. NO CLAIMS ALLOWED AFTER 5 DAYS OF RECEIPT OF SHIPMENT. ABSOLUTELY NO RETURNS ALLOWED WITHOUT AUTHORIZATION.
The goods received may vary slightly in terms of colour to those depicted on the website. This is due to variations in manufacturing and will not be considered a valid reason for returning the goods.
The following damaged goods policy applies: All of our merchandise is inspected before it is placed for purchase. If merchandise is received damaged, contact us within 5 days of receiving your shipment and we will either a)replace the merchandise, if in stock, b) offer a substitute, or c) give you an in house store credit to be used towards future purchases. Your invoice will indicate where to return your merchandise to. Please contact for an authorization of returns and package the items in the original condition and packaging in which they were received.
For returns for any other authorised reason please package the items in the original condition and packaging in which they were received, and ship back to us. If order is lost during shipment it is the buyers responsibility. Return shipping on all items will be paid by the buyer. Shipping and handling charges are non-refundable.
When you return an item, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns.
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and effectively.